RETURNS & REFUND POLICY

 Last Updated: January 2026

 

Southern Apparel is committed to delivering high-quality apparel and equipment. As many of our products are custom manufactured, our return policy differs from standard retail policies. 

Customised Apparel:

Due to the personalised nature of custom teamwear and branded apparel, customised products cannot be returned or refunded unless there is a confirmed manufacturing defect or factory issue.

Examples of factory issues may include:

-        Incorrect sizing or specifications compared to the approved order

-        Production defects or damage

-        Printing or embroidery errors caused during manufacturing 

If a factory issue occurs, customers must contact Southern Apparel Co. within 7 days of receiving the order and provide clear photographs showing the issue.

Our team will review the case and arrange a replacement or appropriate resolution.

Return requests must be submitted within 14 days of delivery.

Refund Processing

If a return is approved, refunds will be issued using the original payment method once the returned product has been inspected and confirmed to meet return conditions.

Shipping costs are generally non-refundable unless the return is due to a manufacturing error.