Last Updated: January 2026

Southern Apparel is committed to delivering high-quality apparel and equipment. As many of our products are custom manufactured, our return policy differs from standard retail policies. 

Customised Apparel:

Due to the personalised nature of custom teamwear and branded apparel, customised products cannot be returned or refunded unless there is a confirmed manufacturing defect or factory issue.

Examples of factory issues may include:

- Incorrect sizing or specifications compared to the approved order

- Production defects or damage

- Printing or embroidery errors caused during manufacturing 

If a factory issue occurs, customers must contact Southern Apparel Co. within 14 days of receiving the order and provide clear photographs showing the issue.

Our team will review the case and arrange a replacement or appropriate resolution.

Returns accepted up to 14 days.

Refund Processing

If a return is approved, refunds will be issued using the original payment method once the returned product has been inspected and confirmed to meet return conditions.

Shipping costs are generally non-refundable unless the return is due to a manufacturing error.

For any return and refund questions, Email us at info@southernapparel.com.au or use our Contact Form".